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Communication Consultant - Telecommunications

Position Type:
Full-time
PLEASE READ BOTTOM OF ADVERTISEMENT FOR APPLICATION DETAILS. NO APPLICATIONS WILL BE ACCEPTED UNLESS THEY ARE SUBMITTED VIA THE REFERENCED WEBSITE.
Health Care Information Systems at the University of Iowa Hospitals and Clinics, is recruiting a full time IT Support Consultant (Communication Consultant) for the Communication Technologies team. The position is responsible for supporting new and evolving technologies, mobility and integrating communication systems and services, working with healthcare professionals and
providers.
Primary duties include supporting an integrated critical communication system (Amcom) that requires high level application support, and defining application
direction to evolve with changing communication requirements. The Amcom system supports operator consoles, directory services, on-call schedules,
messaging, speech recognition, and integration to other systems and mobile devices. Responsibilities also include acting as the liaison between the end user and the applications; communicating with healthcare providers, nursing and other clinical staff; and integrating new communication system or technologies into a healthcare environment. The position is also responsible for supporting ACD (automatic call distributor) and voice mail applications, call recording, radio paging and emergency notification systems. The position will have on-call responsibilities shared with other team members.
Required qualifications:
Bachelor's degree in a related field, or equivalent combination of education and related experience.
Experience (typically 3-5 years) supporting and troubleshooting technical/communication
applications.
Experience developing and maintaining system documentation, providing project
implementation support and services, and providing training.
Strong verbal and written communication skills.
Demonstrated ability to work independently and
in team environments with a strong focus on customer service
Highly desirable qualifications:
Experience with mobile devices (especially Voalte), system integration.
Experience working in a healthcare environment.
Desirable qualifications:
Experience working with relational databases and providing high-level application support.
Experience working with communication technologies including ACD systems (Cisco ACD
experience preferred), radio paging systems or pagers, call recording systems,
and Crystal reports.
Competitive salary. Outstanding fringe benefits. Applicant credentials subject to verification.
To apply visit our website at http://jobs.uiowa.edu and search for Requisition #64492.

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