Clinic Services Specialist - UI Heart and Vascular Center
The UI Heart and Vascular Center (HVC) is seeking a full-time (100%) Clinical Services Specialist to provide efficient, effective, and highly collaborative frontline clinical operational support through the delivery of health care services for all outpatient cardiovascular sub-specialties offered at University of Iowa Hospitals and Clinics, Iowa River Landing, and all outreach locationsHeart and Vascular Center specialty services includes General Cardiology, Cath/EP, Non-Invasive Imaging, Cardiac Rehab, Heart Failure, Heart Transplant, Lung Transplant, Pulmonary Hypertension, VAD, Vascular Surgery, and Cardiothoracic Surgery.
Position
Responsibilities:
Responsible for scheduling minor and complex procedures in the adult cardiac catheterization, electrophysiology, and vascular labs using the electronic medical record (EMR).
Assist with scheduling and coordinating follow-up appointments and additional testing with UI Health Care within HVC's main campus outpatient, Iowa River Landing, and/or outreach clinic(s) using the electronic medical record (EMR).
Provide high level of customer service to all internal and external customers including patients, visitors, and clinical care team(s)Address patient concerns, provide service recovery, and escalate issues as needed.
Serve intermediary between patients and nursing personnel concerning scheduling concerns and medical needs.
Coordinate appointments with patients and other departmentsNegotiate schedule changes with providers and communicates changes with staff/supervisors.
Provide education to patients regarding billing process and financial responsibilitiesObtain and verify prior authorizations prior to scheduling procedures.
Assist with EPIC inbasket and prior authorization denial work queueCoordinate provider schedules and clinical templates (master schedules, daily templates, and clinic closures)Make recommendations for improvement related to patient access and clinical operations.
Notify UI Patient Appointment Center (UIPAC) and supervisor of scheduling issues in a timely and effective mannerProvide back-up scheduling and coordination of appointments in the procedural units (adult cardiac catheterization, electrophysiology, vascular, and minor procedure labs).
Anticipate medical record needs by proactively reviewing future clinic appointments to ensure all necessary records have been received.
Regularly attend staff meetings.
May rotate and/or provide check-in/out coverage at main campus outpatient, Iowa River Landing, and/or the Cardiovascular Pre- and Post-Recovery (CPRU) registration areasMay provide training and functional and/or administrative supervision for students/temporary staff.
May analyze, monitor, and report financial data, information, and reports.
May enter external lab results and upload external images into the electronic medical record.
May prepare patient education materials and mail patient correspondence.
Participate in daily phone coverage utilizing the resources available to maintain the Ambulatory Care Services Standards of Excellence.
Upholds HVC and UIPAC best practices.
Accountable for meeting metrics/targets as pre-determined by the HVC and UIPACServe as mentor, role model, and service excellence ambassador for staff, co-workers, patients, and visitorsPerform other duties as assigned.
University of Iowa Hospitals& Clinics-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral centerEach day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patientsSimply stated, our mission is:
Changing MedicineChanging Lives.
Education Requirement:
Bachelor's Degree or an equivalent combination of education and experience is requiredExperience Requirement:
6 months to 1-year clinical operations experience is required.
Exceptional communication (verbal and written) and interpersonal skillsAbility to deliver continuous service excellenceEffectively and positively navigate customer (internal and external) concernsDemonstrated ability to work well within a multi-disciplinary team and collaborate effectively with internal and external customers as well as colleagues at all institutional levels Must be proficient in computer spreadsheet and database applications
Qualifications:
Experience with hospital operations and/or Ambulatory clinic operationsExperience scheduling in an outpatient clinic settingExperience utilizing EpicPrevious adult cardiac clinical operations experience is desired.
In order to be considered for an interview, applicants must upload the following documents and mark them as a Relevant File to the submission:
ResumeCover LetterJob openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has endedSuccessful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verificationUp to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Kelli Ballard at email protected or 319-467-6019.
Recommended Skills Administration Billing Cardiopulmonary Rehabilitation Clinical Works Communication Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Position
Responsibilities:
Responsible for scheduling minor and complex procedures in the adult cardiac catheterization, electrophysiology, and vascular labs using the electronic medical record (EMR).
Assist with scheduling and coordinating follow-up appointments and additional testing with UI Health Care within HVC's main campus outpatient, Iowa River Landing, and/or outreach clinic(s) using the electronic medical record (EMR).
Provide high level of customer service to all internal and external customers including patients, visitors, and clinical care team(s)Address patient concerns, provide service recovery, and escalate issues as needed.
Serve intermediary between patients and nursing personnel concerning scheduling concerns and medical needs.
Coordinate appointments with patients and other departmentsNegotiate schedule changes with providers and communicates changes with staff/supervisors.
Provide education to patients regarding billing process and financial responsibilitiesObtain and verify prior authorizations prior to scheduling procedures.
Assist with EPIC inbasket and prior authorization denial work queueCoordinate provider schedules and clinical templates (master schedules, daily templates, and clinic closures)Make recommendations for improvement related to patient access and clinical operations.
Notify UI Patient Appointment Center (UIPAC) and supervisor of scheduling issues in a timely and effective mannerProvide back-up scheduling and coordination of appointments in the procedural units (adult cardiac catheterization, electrophysiology, vascular, and minor procedure labs).
Anticipate medical record needs by proactively reviewing future clinic appointments to ensure all necessary records have been received.
Regularly attend staff meetings.
May rotate and/or provide check-in/out coverage at main campus outpatient, Iowa River Landing, and/or the Cardiovascular Pre- and Post-Recovery (CPRU) registration areasMay provide training and functional and/or administrative supervision for students/temporary staff.
May analyze, monitor, and report financial data, information, and reports.
May enter external lab results and upload external images into the electronic medical record.
May prepare patient education materials and mail patient correspondence.
Participate in daily phone coverage utilizing the resources available to maintain the Ambulatory Care Services Standards of Excellence.
Upholds HVC and UIPAC best practices.
Accountable for meeting metrics/targets as pre-determined by the HVC and UIPACServe as mentor, role model, and service excellence ambassador for staff, co-workers, patients, and visitorsPerform other duties as assigned.
University of Iowa Hospitals& Clinics-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral centerEach day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patientsSimply stated, our mission is:
Changing MedicineChanging Lives.
Education Requirement:
Bachelor's Degree or an equivalent combination of education and experience is requiredExperience Requirement:
6 months to 1-year clinical operations experience is required.
Exceptional communication (verbal and written) and interpersonal skillsAbility to deliver continuous service excellenceEffectively and positively navigate customer (internal and external) concernsDemonstrated ability to work well within a multi-disciplinary team and collaborate effectively with internal and external customers as well as colleagues at all institutional levels Must be proficient in computer spreadsheet and database applications
Qualifications:
Experience with hospital operations and/or Ambulatory clinic operationsExperience scheduling in an outpatient clinic settingExperience utilizing EpicPrevious adult cardiac clinical operations experience is desired.
In order to be considered for an interview, applicants must upload the following documents and mark them as a Relevant File to the submission:
ResumeCover LetterJob openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has endedSuccessful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verificationUp to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Kelli Ballard at email protected or 319-467-6019.
Recommended Skills Administration Billing Cardiopulmonary Rehabilitation Clinical Works Communication Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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