Technical Support Analyst (Help Desk)
Iowa City, IA Iowa City, IA Full-time Full-time Estimated:
$45.
5K - $57.
6K a year Estimated:
$45.
5K - $57.
6K a year Technical Support Analyst (Help Desk) Provides first level support for all end-user computer hardware and software used by the organization onsite and remotely.
Responsible for responding to Help Desk tickets, deploying I.
T.
equipment, developing software images, training end-users, and evaluating best support actions based on available resources.
Assists with the administration of asset management (Planning, Procurement, Provisioning, Maintenance, Retirement) for all UICA end user hardware and software Responsible for on-site installation, diagnosis, repair, maintenance, and upgrade of computer hardware, peripherals and equipment to ensure optimal workplace performance Gathers detailed hardware and software inventory information and provides input about hardware and software purchases and redistribution; helps oversee IT-related asset purchases on an organization-wide basis; maintains organization-wide software licenses Troubleshoots help desk requests and incidents; provides escalation and notification to stakeholders of customer-related issues or outages Provides analysis of ticketing trends through reporting; assists in developing KPIs for performance measurement Seeks and capitalizes upon opportunities to increase internal client satisfaction and deepen client relationships Uses effective problem management to eliminate recurring incidents and ensure IT services availability and quality are increased Serves, along with help desk colleagues, as a primary communication point for all news and updates affecting technology and its performance Assists in developing and maintains policies, procedures, and standards required for the purchasing, deployment, use, maintenance, and support of IT software and hardware assets Provides A/V set-up/coverage and technical support for UICA events scheduled during and outside of the regular work day On-site work is required for this position with some opportunity to work from home.
Education &
Experience:
Associate's degree and 2 years, OR bachelor's degree and 1 years relevant experience preferred; equivalent combination of education and experience will be considered.
CompTIA A
preferred (must be obtained within 6 months of hire).
Estimated Salary: $20 to $28 per hour based on qualifications.
$45.
5K - $57.
6K a year Estimated:
$45.
5K - $57.
6K a year Technical Support Analyst (Help Desk) Provides first level support for all end-user computer hardware and software used by the organization onsite and remotely.
Responsible for responding to Help Desk tickets, deploying I.
T.
equipment, developing software images, training end-users, and evaluating best support actions based on available resources.
Assists with the administration of asset management (Planning, Procurement, Provisioning, Maintenance, Retirement) for all UICA end user hardware and software Responsible for on-site installation, diagnosis, repair, maintenance, and upgrade of computer hardware, peripherals and equipment to ensure optimal workplace performance Gathers detailed hardware and software inventory information and provides input about hardware and software purchases and redistribution; helps oversee IT-related asset purchases on an organization-wide basis; maintains organization-wide software licenses Troubleshoots help desk requests and incidents; provides escalation and notification to stakeholders of customer-related issues or outages Provides analysis of ticketing trends through reporting; assists in developing KPIs for performance measurement Seeks and capitalizes upon opportunities to increase internal client satisfaction and deepen client relationships Uses effective problem management to eliminate recurring incidents and ensure IT services availability and quality are increased Serves, along with help desk colleagues, as a primary communication point for all news and updates affecting technology and its performance Assists in developing and maintains policies, procedures, and standards required for the purchasing, deployment, use, maintenance, and support of IT software and hardware assets Provides A/V set-up/coverage and technical support for UICA events scheduled during and outside of the regular work day On-site work is required for this position with some opportunity to work from home.
Education &
Experience:
Associate's degree and 2 years, OR bachelor's degree and 1 years relevant experience preferred; equivalent combination of education and experience will be considered.
CompTIA A
preferred (must be obtained within 6 months of hire).
Estimated Salary: $20 to $28 per hour based on qualifications.
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