Operations Manager
SERVPRO of ICC, LLC SERVPRO of ICC, LLC Iowa City, IA Iowa City, IA Full-time Full-time $75,000 - $85,000 a year $75,000 - $85,000 a year
Summary:
The operations manager leads, motivates, and supports a large production division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development.
They oversee all operational activities and pursue operational objectives.
Primary
Responsibilities:
1.
Actively pursue strategic and operational objectives.
2.
Oversee the management of operational activities.
3.
Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
4.
Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
5.
Manage staff development of the production division.
6.
Work closely with general manager to ensure operations remain compliant with legal and regulatory requirements.
7.
Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
Secondary
Responsibilities:
1.
Review, document, and discuss operational outcomes and key measures with general manager.
2.
Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
3.
Continued development of leadership and management skills, as well as production expertise.
4.
Other tasks/duties as required by employer.
Necessary Experience and Skill Set:
Minimum 5 years of experience in operations.
Minimum 3 years management experience.
Strong interpersonal skills, leadership skills, and management skills.
Strong communication skills, oral and written.
Experience in cleaning, restoration, or construction preferred.
Formal Education/Training:
Minimum of high school diploma or equivalent; associates or bachelor's degree strongly preferred.
Current industry certifications strongly preferred.
Physical and Work Environment Requirements:
This is a management position routinely working in an office environment; however, field visits and field management will require jobsite activities.
Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.
While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles.
The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc.
The noise level in the work environment and jobsites may be loud.
The employee will be required to occasionally wear a respirator for their safety.
Normal Working Hours, Additional Working Hours and Travel Requirements:
This is a full-time position working 7:
00 a.
m.
- 5:
00 p.
m.
, Monday - Friday, 45
hours per week.
This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed.
Travel is required and is primarily local.
However, some out-of-area and overnight travel may be expected.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.
SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The operations manager leads, motivates, and supports a large production division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development.
They oversee all operational activities and pursue operational objectives.
Primary
Responsibilities:
1.
Actively pursue strategic and operational objectives.
2.
Oversee the management of operational activities.
3.
Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
4.
Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
5.
Manage staff development of the production division.
6.
Work closely with general manager to ensure operations remain compliant with legal and regulatory requirements.
7.
Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
Secondary
Responsibilities:
1.
Review, document, and discuss operational outcomes and key measures with general manager.
2.
Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
3.
Continued development of leadership and management skills, as well as production expertise.
4.
Other tasks/duties as required by employer.
Necessary Experience and Skill Set:
Minimum 5 years of experience in operations.
Minimum 3 years management experience.
Strong interpersonal skills, leadership skills, and management skills.
Strong communication skills, oral and written.
Experience in cleaning, restoration, or construction preferred.
Formal Education/Training:
Minimum of high school diploma or equivalent; associates or bachelor's degree strongly preferred.
Current industry certifications strongly preferred.
Physical and Work Environment Requirements:
This is a management position routinely working in an office environment; however, field visits and field management will require jobsite activities.
Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.
While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles.
The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc.
The noise level in the work environment and jobsites may be loud.
The employee will be required to occasionally wear a respirator for their safety.
Normal Working Hours, Additional Working Hours and Travel Requirements:
This is a full-time position working 7:
00 a.
m.
- 5:
00 p.
m.
, Monday - Friday, 45
hours per week.
This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed.
Travel is required and is primarily local.
However, some out-of-area and overnight travel may be expected.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.
SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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